Refund policy
Thank you for shopping at Infinite Concept. We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, weâre here to help.
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by the original receipt or proof of purchase.
Timeframe
You have 1 day from the date of delivery to request a return or refund.
Return Process
To initiate a return or refund, please contact +6017 310 2818 our customer support team. They will guide you through the return process and provide you with further instructions.
Return Shipping
The customer is responsible for the cost of return shipping. Infinite Concept Mobile Sdn Bhd will also not be responsible if your shipment is lost during the return transit.
Refund Options
Once we receive your returned item and it is inspected, we will notify you of the status of your refund. If approved, the customer will receive their refund within 7 working days after the confirmation.
If the goods/products have been used or damaged by the customer, there will not be any refund.
Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact us immediately. We may require photos or additional documentation to process your claim.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
Legal Compliance
Our Return & Refund Policy complies with applicable consumer protection laws and regulations.
If you have any questions or need further assistance regarding our Return & Refund Policy, please contact our customer support team at +6017 310 2818. We are here to assist you.
Please return your purchase to the following address:
Infinite Concept
Lot F12, Level 1, Tesco Ara Damansara No.2, Jalan PJU A13A PJU 1A
Ara Damansara 47301 Petaling Jaya Selangor Malaysia.
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